Shipping

This Shipping Policy applies to all orders placed through kkumi.com.au and forms part of our Terms of Service. It should be read together with our Returns & Refunds Policy. Unless stated otherwise, all times are Australian Western Standard Time (AWST) and all prices are in Australian Dollars (AUD).

In-stock orders placed before 3:00pm AWST on a business day are dispatched the same business day. Greenlight orders are excluded; see Section 10 (Greenlight Orders). Orders placed after that time, or on weekends or Western Australian public holidays, are dispatched on the next business day. By dispatched we mean your order has been packed and handed to Australia Post for delivery. We email your tracking number at that point. Australia Post may not scan your parcel into its network until later that day or the next business day, so it's normal for tracking to show no movement at first; this is not an indication that something has gone wrong.

Same-day dispatch applies to in-stock items only. Orders containing out-of-stock items are handled under Section 09 (Out-of-stock Items).

Orders within Australia are shipped via Australia Post. Delivery estimates shown at checkout are provided by Australia Post and are not guaranteed. They run from the date your order is dispatched, which for most in-stock orders is the same day you order; where dispatch is later (for example, orders placed after our 3:00pm cut-off, on weekends, or public holidays, or orders containing out-of-stock items) the estimate runs from that later dispatch date. Nothing here limits any non-excludable right to delivery within a reasonable time under the Australian Consumer Law.

Standard delivery is free on Australian orders valued at $50 or more after any discounts; express delivery is free on Australian orders valued at $100 or more after any discounts. Shipping charges are assessed on the final cart value after discounts, so an order reduced below a free-shipping threshold by a discount does not qualify for that offer. Delivery is available to residential and business addresses, PO Boxes, and 24/7 Parcel Lockers within Australia.

Orders are shipped internationally via Australia Post and its partner carriers. Delivery estimates shown at checkout are provided by the carrier, are not guaranteed, and may be extended by customs processing in the destination country.

Shipping charges are:

• New Zealand: standard delivery is $18.95, or free on orders valued at $100 or more after discounts; express delivery is $38.95.

• All other supported destinations: calculated at checkout by destination, order weight, and chosen service.

Tracked delivery is available to all supported destinations. Estimates reflect delivery between major metropolitan areas; regional and remote destinations may take longer. Free shipping applies to Australian orders under Section 03 and to New Zealand standard delivery on orders valued at $100 or more after discounts. It does not apply to other international orders.

Prices for Australian orders are shown in Australian Dollars and include any GST we are required to charge.

For US orders, duties and import taxes are collected at checkout.

For other international orders, the prices and shipping charges shown at checkout do not include import duties, taxes (such as VAT or GST), or customs handling fees imposed by the destination country. Except where we are required by law to collect such charges at the point of sale (in which case the amount payable will be shown at checkout before payment) these charges are the customer's responsibility and are generally payable to the carrier before the parcel is released.

Customers are responsible for checking the import requirements of their own country before ordering. As duty-free thresholds for low-value imports have been reduced or removed in a number of countries, import charges may apply regardless of order value.

Where a parcel is refused or returned to us because import charges were not paid, any refund will be limited to the value of the goods, less the original outbound shipping cost.

Risk in the goods remains with us until the order is correctly delivered to you or your nominated address. If an order is lost or damaged in transit before delivery, we will provide a replacement or refund.

At checkout, you can add Signature on Delivery. If you choose a delivery option without Signature on Delivery, you authorise the carrier to leave the parcel at your nominated address without a signature where the carrier considers it safe to do so. If no safe place is available, the carrier may hold the parcel for collection.

If tracking shows “delivered” but you cannot locate your parcel, check around your property and with anyone who may have accepted it, then contact us. We will investigate with the carrier, including reviewing any available delivery photos and delivery instructions. A delivery scan alone does not resolve a disputed delivery.

If your parcel was lost in transit or delivered incorrectly, we will arrange a replacement or refund. Where the parcel was correctly delivered in accordance with your authorised delivery instructions, including a Safe Drop after you chose not to add Signature on Delivery, we generally do not cover subsequent loss or theft. Nothing in this section limits your statutory rights. Customers without a secure delivery location should add Signature on Delivery or use a Parcel Locker or PO Box.

If tracking hasn't updated, or your order hasn't arrived within the estimated delivery window, please contact us at hello@kkumi.com.au. We will lodge an enquiry with the carrier and help resolve it. The sooner you let us know, the sooner we can act.

You are responsible for providing a complete and accurate delivery address at checkout. Orders typically cannot be redirected once dispatched. Where an order is lost or returned to us because of an incorrect or incomplete address, we will reship it once it is returned to us, at your expense.

Where an ordered item is temporarily out of stock:

• Held orders (default). We hold the order and ship it in full once the out-of-stock item is available. This may mean a delay of up to two weeks.
• If the delay will be longer than two weeks, we will email you with your options: keep waiting; have the in-stock items sent now with the out-of-stock item to follow (split dispatch, subject to payment of an additional delivery fee for the second shipment); or have the out-of-stock item refunded and the rest of the order dispatched now (partial dispatch). If we don't hear back within 48 hours, we will refund the out-of-stock item and dispatch the remainder.

Greenlight pre-orders are excluded from our standard dispatch times. Because these products are manufactured to order after a campaign is funded, they are dispatched according to the campaign's production schedule rather than our standard same-day window.

10.1 The estimated dispatch window for each Greenlight product is stated on its campaign page. It is an estimate based on our pledging, production, and shipping timelines, not a guaranteed date. If it changes, we will notify you by email.

10.2 A Greenlight order may be cancelled for a full refund at any time before dispatch. See our Returns & Refunds Policy.

Operating hours. Orders are packed between 8:00am and 5:00pm, Monday to Friday, excluding Western Australian public holidays.

Peak periods. During high-volume sales or holiday periods, same-day dispatch may be temporarily suspended.

External delays. Delivery may be subject to additional delay during extreme weather events or other carrier-side disruptions outside of our control.