frequently asked questions.

We accept all major credit cards, Apple Pay, Google Pay, PayPal, and Afterpay. Payments are processed securely at checkout.

If your order hasn't been dispatched yet, get in touch and we'll do our best to update it.

Because we dispatch same-day for orders placed before 3pm AWST, the window to edit your order is tight. Please reach out to us as soon as you realise, ideally before 3pm.

It depends! If you contact us before either order is packed, we may be able to combine them and refund any excess shipping you paid.

For Australian orders, if the combined merchandise total after discounts reaches A$50, we will refund any standard shipping charged across the two orders. If it reaches A$100, we will refund any express shipping charged across the two orders.

Because we dispatch same-day for orders placed before 3pm AWST, the window to combine your orders is tight. Please contact us as soon as you realise, ideally before 3pm.

Just enter your code in the discount field at checkout. Usually our offers are stackable, but some may only be redeemed on their own. We'll let you know which whenever you receive one!

Yes contact us quickly and we'll cancel it before it ships. Once dispatched, we follow our returns policy.

Because we dispatch same-day for orders placed before 3pm AWST, the window to cancel your order before dispatch is tight. Please reach out to us as soon as you realise, ideally before 3pm.

Australian orders: 2-5 business days; Express: 1-2 business days.

NZ: 4-7 business days; Express: 2-5 business days.

International: Varies, but typically between 5-14 business days.

Please check around your property or with neighbours first. If you didn't select "Signature on Delivery", Australia Post may have left it in a safe place, or if there was no safe place, taken it to a nearby AusPost Branch for collection.

If none of that turns it up, Contact Us with your order number and we'll lodge an investigation with Australia Post.

If you are concerned about parcel theft, we highly recommend selecting "Add Signature on Delivery" at checkout or using a free Australia Post 24/7 Parcel Locker.

Orders placed before 3pm AWST on business days are dispatched the same day.

Every order is packed securely in a box or padded mailer, with extra protection added for fragile products. It also includes a discount code for a future order.

We may include other complimentary surprises, such as stickers, official photocards, Kkumi products or other small extras. These unadvertised extras vary and are subject to availability. Any free item advertised as part of a promotion, bundle or offer forms part of that offer and will be supplied according to the published conditions.

You'll receive a tracking email once your order is dispatched. You can use the tracking number in the email to track your parcel with AusPost, or track your parcel from your Kkumi account.

Yes! We ship internationally, excluding the United Kingdom and European Economic Area. Rates and estimated times are shown at checkout.

We're so sorry! Please Contact Us or email us immediately at hello@kkumi.com.au with your order number and we'll help you get everything sorted!

You can send it back for a refund or store credit — though not swap it, as we do not offer exchanges. Every Kkumi order is covered by our Kkumi Guarantee.

If you change your mind, you can return an item within 30 days for either store credit or a refund. Original shipping charges are non-refundable, and return postage for a change-of-mind return is your responsibility.

The item may be opened, but must be unused and in original, resalable condition.

As part of our Kkumi Guarantee, we accept change-of-mind returns within 30 days for store credit or a refund. We do not offer exchanges.

For faulty, damaged or incorrect items, applicable consumer law determines how long your rights continue. Under the Australian Consumer Law, those rights apply for a reasonable period based on the product's nature, price, expected lifespan and use.

We aim to assess returns and damage claims within 3 business days of the item reaching us, though it can take longer at busy times.

If approved, refunds are processed within an hour of that check and your funds will generally be returned to the original payment method within 3-5 business days; where a claim results in a refund due to a product fault, the refund also includes the original shipping you paid.

For change-of-mind returns, this refund covers the cost of the item(s) only and excludes the original outbound shipping cost. Your bank or card provider may take additional time to post it.

Mistakes can happen! Please go to your order page and start a return request with the reason "Incorrect Product" and we'll get it sorted!

Having trouble? Just get in touch with us.

We recommend keeping them out of direct sunlight, out of heat, and in PVC-free sleeves.

Sunlight is bad for your skin and bad for your cards. Even ambient light through your window can fade cards over a few months, but its when they're displayed near windows that they're most at risk.

For high-value cards that you really care about, the safest option is double-sleeved in a binder, toploader, or case that is kept away from direct light or heat.

Double-sleeving is optional but recommended. It means putting a smaller inner sleeve inside a larger outer sleeve for an extra layer of protection. You can use a single sleeve that fits your card, or double-sleeve if you prefer.

See our Sleeve Guide for compatible pairings and how to double-sleeve.

Check out our Sleeve Guide → for everything you need to know about sleeves~

Our products are designed for collectors and decorators of all ages, though some items (like our tweezers) should be kept out of reach of young children. If you have specific safety concerns about a product, get in touch and we'll do our best to help.

Not at this time! Right now, we're focusing on being a supplies and decorating brand.

That doesn't mean we won't in the future, but it's not a priority for us right now.

(We do, however, like to include random official freebies and bonuses in some orders just to say thanks!)

A small amount of residue may remain after removing stickers, depending on the surface. You can gently wipe away any residue with a microfibre cloth.

Yes. All Kkumi sleeves and pages are PVC-free, acid-free, and archival-safe, designed to protect your cards long term.

We're based in Perth, Western Australia - and we're very sad that our favourite groups never come here.

Kkumi is inspired by 꾸미다 (kkumida), meaning 'to decorate', and 꿈꾸다 (kkumkkuda), meaning 'to dream'.

Not just yet, but we're looking into it!

Yes! Please get in touch for bulk pricing and collab opportunities.

The Kkumi Club is our free loyalty program. Earn Polco Points every time you shop and redeem them for discounts and free products.

Simply create a free account with us!

You'll earn 10 Polco Points for every dollar you spend, and you can redeem your points on the Kkumi Club page or at checkout. Points stay valid as long as your account stays active — earning or redeeming anything resets the clock, and they only expire after 12 months with no activity at all.

It depends on the reward! Free product rewards can be combined with other discount codes and offers. Dollar-off rewards can't be combined with other discounts or offers.